JOB TITLE SENIOR MANAGER, CUSTOMER INSIGHT & INFORMATION MANAGEMENT
DEPARTMENT: MARKETING AND STRATEGY
LOCATION: LAGOS
JOB DESCRIPTION:
* Manage and quality assure the work produced by the market research and customer knowledge teams
* Develop and execute continuous improvement plan for research and customer knowledge
* Manage operational responsibility for assuring that all data within the enterprise data warehouse is as correct as possible.
* Where issues occurs, responsible for creating a plan to resolve the issue and managing the execution of this plan
* Ensure quality assurance on research produced by the market research team and for providing strategic direction on the research plan/ schedule.
* Identify areas for improvement within the department and develop and execute plans to resolve issues
* Review industry good practices and implementing them where appropriate
* Gather resources for any emergency and ad hoc reports required by executives
* Maintain High quality of the meta data management for all business rules within MTN
* Manage ad hoc projects as directed by GM/CMO
JOB CONDITIONS: Normal MTN Office conditions Valid drivers license Regional travel
REPORTING TO: GM, Business Intelligence
REQUIRED SKILLS: 12 years work experience of which includes
6 years in Marketing and 4 years in a managerial role
Experience of managing a portfolio of projects to tight deadlines
2 years experience in business objects or similar enterprise scale reporting tool
EMPLOYMENT STATUS: PERMANENT
QUALIFICATION: B.Sc in either Marketing, any Social Science, Computer Science
Deadline: December 2nd 2010
CLICK LINK TO APPLY
http://careers.mtnonline.com/vacancies.asp?deptid=8&id=1533
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