JOB TITLE: NSMC ENGINEER-VAS
DEPARTMENT: NETWORK GROUP
LOCATION: LAGOS
JOB DESCRIPTION:
* Hands-on resolution of subscriber problems on the IN, Prepaid, and VAS Nodes or platforms
* Keep systems logs and perform back-ups.
* Verify systems problems and provide Front Office support to Customer Relations,
* System Planning, IS and Third Party Customers
* Detect, Analyze and isolate Faults on all IN, Prepaid, and VAS Nodes or platforms
* Initiate preventive and corrective action to systems support nodes.
* Manage status and performance of the intelligent network elements.
* Perform daily maintenance on the IN Nodes/ Prepaid/ VAS nodes Prepare reports on such faults and communicate resolution to appropriate units.
* Escalate unresolved faults/problems to appropriate unit as necessary.
* Manage the technical help line for the NSMC
* Escalate other faults to appropriate units and follow up to ensure timely and proper resolution.
* Investigate and resolve all Roaming Customer problems, Charging and Customer queries
* Compile/distribute reports/information on a daily/weekly/monthly basis to NWG management
JOB CONDITIONS: Normal MTNN working conditions. Shift based work (24/7/365)
REPORTING TO: NSMC Coordinator
REQUIRED SKILLS:
* 4 years work experience comprising:
* 2-3 years experience in ICT environment, preferably in a telecommunications company.
* Experience working with UNIX, Solaris and Oracle
EMPLOYMENT STATUS: PERMANENT
QUALIFICATION:
* First degree in a numerate discipline preferably engineering or computer science Solaris & Oracle added advantage UNIX certification
This vacancy expires on December 2, 2010
CLICK LINK TO APPLY
http://careers.mtnonline.com/vacancies.asp?deptid=9&id=1534
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